Crystal Washington, CSP/Futurist/Technology Strategist/Author/High Energy Int. Keynote Speaker

Are you offended when someone questions your abilities? Prior to my emcee event last week, the client informed me that they would provide me with their preferred stylist/makeup artist. Being quite African American (LOL), I requested a quick phone call with the professional. If I can be honest, I had every intention of hiring my own makeup artist at this point.

Cindy L. Kyle was amazingly friendly on our call. When I asked her if she did much work on African American skin, she could have chosen to be offended. Or, she could have done what many other hairdressers, OB/GYNs, etc. do and assured me there is no difference between what I needed and her average customer needed. This is actually not true and is a recipe for disaster. However, she listened to me and waited until I was done speaking. Then she shared that she had worked with many women of color. She named a few well-known women and then asked me about my favorite makeup brand. I shared that I use mostly MAC. She then stated, off of the top of her head, what two compacts I would likely use, based on her viewing my pictures online. She was right! I actually jump between the two she named, based on the time of year.

Fast forward to the event, Cindy was already there when I arrived–and I got there 20 minutes early! She steamed and lint-rolled my clothes. Regarding my makeup, she gave me a natural glow with a pop of color. This was no small feat as I was suffering from a sunburn ON MY FACE. She made sure I stayed looking fresh and that I was comfortable the entire event. Not only that, she was a ton of fun to talk to!

I learned a valuable lesson from Cindy on how to address doubts and convert prospects into raving fans.

Side note- Cindy had on her mask y’all. She took if off for the pic. 😉